Elite Med Treats

1. Introduction

Welcome to the official website of Elite Med Retreats - FZCO (“we,” “our,” or “us”). By accessing or using this website, including any associated services, features, content, or applications (collectively, the “Services”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). These Terms govern your use of our website and the booking of medical treatments facilitated through our platform. If you do not agree to these Terms, you should not use our website or services.

About Us:

Elite Med Retreats - FZCO is a specialized health tourism provider offering a range of services for individuals seeking medical treatments, including but not limited to plastic surgery, IVF treatments, and stem cell therapy. We facilitate access to high-quality healthcare services both within the UAE and globally, ensuring a seamless and supportive journey for our patients.

Purpose of These Terms:

These Terms are designed to outline the rules and conditions for using our website and services. They also govern the process of booking and coordinating medical treatments with our trusted network of healthcare providers. By using our website, you acknowledge and agree to the terms set forth in this document. This includes our responsibilities, your obligations, and the terms under which you can book and receive medical services.

Acceptance of Terms:

By accessing or using this website, you confirm that you have read, understood, and agree to be bound by these Terms. In addition, you agree to comply with all applicable laws, regulations, and guidelines when using the website and engaging with our services. If you do not agree to any part of these Terms, you are not authorized to use our website or services.

Modifications to Terms:

We reserve the right to modify, update, or amend these Terms at any time, at our sole discretion. Any such modifications will be effective immediately upon posting on this website, and your continued use of the website after such changes will constitute acceptance of the modified Terms. We encourage you to review these Terms periodically to stay informed of any changes.

2. Scope of Service

At Elite Med Retreats - FZCO, we specialize in Medical Treatment Facilitation Services for individuals seeking high-quality medical treatments, both within the UAE and abroad. Our services are designed to offer a seamless and hassle-free experience for patients, providing not just medical care but comprehensive assistance throughout the treatment journey.

Services Provided

Our service offerings cover a wide range of medical treatment facilitation, focusing on making healthcare access easier, more efficient, and tailored to individual needs. The key services we provide include:

Coordination with Hospitals and Healthcare Providers: We collaborate with reputable hospitals, clinics, and healthcare providers to connect patients with the most suitable medical professionals and facilities for their treatment. Our team assists in arranging consultations, treatment plans, and scheduling procedures with experienced medical experts.
Assistance with Health Insurance and Visa Issues: Understanding the complexities of international healthcare and travel, we offer assistance in navigating health insurance matters and visa-related issues. Our team helps you with documentation, insurance approvals, and obtaining the necessary travel and medical visas required for international treatment.
Logistical Support, Including Accommodation, Ground Transportation, and Travel Arrangements: We provide full logistical support to ensure that your medical journey is as smooth as possible. This includes arranging accommodations, ground transportation, and travel logistics, so you can focus on your treatment rather than dealing with the complexities of travel and accommodation.
Assistance with Resolving Non-Medical Barriers to Treatment: Our team helps patients address various non-medical barriers to treatment, such as financial concerns, health insurance problems, or administrative issues. We work with patients to find practical solutions to these challenges, ensuring they can receive the treatment they need without unnecessary delays.

Our goal is to make the process of accessing medical treatment easier and more efficient for our clients, allowing them to focus on their recovery and well-being.

Sale of Products

In addition to providing medical treatment facilitation services, Elite Med Retreats - FZCO offers a range of retail products designed to support your medical journey and enhance your comfort and well-being.

Product Listings: All products available for purchase will be clearly listed on our website, with detailed descriptions, pricing, and availability information. We strive to provide accurate product details and ensure that the items meet high standards of quality and safety.
Product Use: While these products are intended to support your treatment and recovery, they do not replace professional medical advice or treatments. We recommend consulting your healthcare provider before using any new product, especially if it interacts with your treatment.

Geographical Scope

While Elite Med Retreats - FZCO is registered and based in the UAE, our services are available to patients worldwide. We serve clients both within the UAE and globally, facilitating medical treatments in various countries based on the needs and preferences of our patients.

We ensure that regardless of where our clients are located, they receive the highest standard of care and support, whether they are seeking treatment within the UAE or traveling abroad for specialized medical procedures.

3. Eligibility

Who Can Use the Website

To use this website and access our services, you must meet the following eligibility requirements:

Age Requirement: Users must be at least 18 years of age or the legal age of majority in their jurisdiction to use the website and engage in the booking of medical treatments. If you are under the age of 18, you must obtain the consent of a parent or legal guardian before using the website or accessing any services offered by Elite Med Retreats - FZCO.
Legal Capacity: By using this website, you represent that you are legally capable of entering into binding agreements, and you have the authority to bind yourself to these Terms and Conditions.

If you do not meet the eligibility requirements, you are prohibited from using this website or accessing any of our services.

User Responsibilities

By using this website and engaging with our services, you agree to the following responsibilities:

Accuracy of Information:

You agree to provide accurate, truthful, and complete information during the inquiry and booking process. This includes, but is not limited to, your personal details, medical history, treatment preferences, and any other relevant information required for booking your medical treatments. Providing false, incomplete, or misleading information may result in the cancellation of your booking or the refusal of services.

Medical History and Personal Information:

You are responsible for ensuring that your medical history and any other personal information provided to us is accurate and up-to-date. This is essential for facilitating the proper treatment, ensuring the safety of the medical procedure, and enabling healthcare providers to offer the most appropriate care.

- If your medical condition changes or if you receive new diagnoses or treatments after your initial inquiry, you must update your information accordingly.
- You must inform us and the healthcare provider about any known allergies, current medications, prior surgeries, or medical conditions that may affect the treatment or procedure.
Compliance with Laws:

By using this website, you agree to comply with all applicable laws and regulations in your jurisdiction, as well as those related to health tourism and medical treatment in the country where you are seeking treatment.

Respectful Use:

You agree to use the website and services in a manner that is respectful of others. This includes not engaging in any activities that would interfere with or disrupt the proper functioning of the website or services, or cause harm to others.

Consent to Treatment:

You understand that by engaging with the services provided by Elite Med Retreats - FZCO, you may be required to provide informed consent for the medical treatments arranged through our platform. This may include signing consent forms for treatments, procedures, and sharing your medical information with the medical professionals involved in your care.

Account Responsibility:

If you are required to create an account to access certain services, you are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach.

Failure to meet these responsibilities may result in suspension or termination of your access to the website or services.

4. Account Creation & Security

Account Creation

To access certain services on our website, users may be required to create an account. By creating an account, you agree to provide accurate, complete, and up-to-date information as required. This includes:

Personal Information: You may be asked to provide personal details such as your full name, email address, phone number, and other contact information.
Medical History: In order to ensure that we can offer you the most appropriate treatment options, you may be required to submit your medical history and other relevant health information. This information will be used to facilitate the coordination of medical treatments and ensure that healthcare providers can make informed decisions about your care.
Account Credentials: You will be asked to choose a password for your account. You are responsible for maintaining the confidentiality of your password and account information. You agree not to share your account details with anyone else and to take reasonable precautions to protect your account from unauthorized access.
Additional Personal Information: Depending on the services you require, we may also request additional personal or medical information to assist in the booking of your medical treatments. You agree to provide any such information truthfully and to update your account if your details change.

You are solely responsible for all activities that occur under your account, whether or not you have authorized them. If you suspect that your account or password has been compromised, you must notify us immediately.

Security

We take your privacy and the security of your personal and financial information seriously. To protect your sensitive information, we implement a variety of industry-standard security measures, including but not limited to:

Data Encryption: All personal information, including medical history and financial data, is transmitted securely using industry-standard encryption methods (such as SSL/TLS encryption) to prevent unauthorized access during transmission over the internet.
Secure Payment Gateways: We use secure payment gateways to process financial transactions. These gateways employ encryption and other security technologies to ensure that your payment information is protected during the transaction process. We do not store sensitive payment details like credit card numbers or bank account information on our servers.
Access Control: Access to your personal account and medical information is restricted to authorized personnel only. We employ strict access controls and authentication procedures to protect your data.
Regular Security Audits: We conduct regular security audits to assess our systems and processes for potential vulnerabilities. Any identified risks are addressed promptly to maintain the security and integrity of our platform.
User Responsibility: While we take appropriate measures to secure your information, you are also responsible for maintaining the confidentiality of your account credentials. You must ensure that your login credentials, including your username and password, are kept secure and not shared with others.

If you believe that your account or any other personal information has been compromised, you must contact us immediately so that we can take appropriate action to secure your account and information.

5. Booking Process

At Elite Med Retreats - FZCO, we strive to ensure a smooth and straightforward process for booking your medical treatments. The following steps outline the process involved in securing your treatment:

Steps for Booking Treatments

Inquiry: The booking process begins when you make an inquiry through our website or by contacting our customer support team. During this stage, you provide us with basic information about the type of treatment you are interested in (e.g., plastic surgery, IVF treatments, stem cell therapy), your medical history, and any other relevant details. This allows us to assess your needs and assist in identifying suitable treatment options.
Consultation: After your initial inquiry, we will schedule a consultation with a medical professional or a member of our team. The consultation is a crucial step in the process, as it provides an opportunity to discuss your medical history, treatment options, and any specific concerns you may have. The consultation may take place virtually or in person, depending on your location and preferences. During the consultation, the medical professional will evaluate your suitability for the treatment, explain the procedure, address any questions, and provide you with a treatment plan and estimated costs.
Payment: After the consultation, if you decide to proceed with the treatment, a deposit or booking amount will be required to secure your appointment. The deposit is payable to Elite Med Retreats - FZCO at the time of booking. Please note that full payment for the medical procedure will be made directly to the clinic or hospital where the treatment will take place. The amount will vary depending on the specific treatment and healthcare provider. You will receive details regarding the payment process for the procedure during the consultation.

Steps for Product Ordering

Order Process: To order products, simply add items to your cart, proceed through checkout, and complete the payment process. The payment for products will be processed securely through our payment gateway.
Shipping and Delivery: Products will be shipped to the address provided during the checkout process. Delivery times will depend on the product and shipping method selected, and shipping fees may apply. We aim to ensure that products are delivered in a timely and secure manner.

Deposit/Payment Terms

Deposit Requirement: A deposit or booking amount is required at the time of booking your treatment to confirm your appointment. This deposit ensures that your treatment schedule is reserved and provides a commitment from both parties.
Payment for Procedures: Full payment for the procedure will be made directly to the clinic or hospital where the treatment is to be performed. This payment is due prior to or at the time of the treatment, as per the clinic’s payment policies.
Payment for Products: Payment for products is required at the time of purchase. We accept multiple forms of payment, including credit cards and other secure payment methods. The payment will be processed at the time the order is placed.
Payment Methods: We accept various secure payment methods for the deposit, which will be detailed during the booking process.

Cancellation & Refund Policy

We understand that circumstances may change, and you may need to cancel or modify your booking. Please review our cancellation and refund policies below:

Time Frame for Cancellation: If you wish to cancel your treatment or procedure, you must do so at least two weeks before the scheduled treatment date. This allows sufficient time for adjustments to be made, especially considering that medical facilities, travel, and accommodation arrangements may be affected.
Impact of Flights and Hotels: The cancellation and rescheduling of treatments will also depend on your travel and accommodation arrangements. If you have already booked flights or hotels, you will be responsible for any associated cancellation or change fees imposed by the airline or hotel. Elite Med Retreats - FZCO will assist with rescheduling and coordination but cannot cover third-party booking cancellation fees.
Deposit Requirement: Once a treatment has been scheduled, the deposit paid to Elite Med Retreats - FZCO is non-refundable. This ensures that the healthcare provider reserves time and resources for your treatment and that your booking is confirmed.
Refunds for Services Rendered: If you cancel or fail to attend a scheduled consultation, any services already rendered (e.g., consultations, administrative fees) will not be refunded. Refunds for services that have already been provided are not possible.

Provider-Caused Cancellations: If the healthcare provider cancels or postpones your treatment for any reason, we will work with you to reschedule your treatment or provide you with a full refund of your deposit, in line with the provider’s cancellation policy.
Failure to Attend: If you fail to attend your scheduled treatment or consultation without prior notice, we reserve the right to retain the deposit and may refuse future services.
Non-Refundable Products: Please note that all retail products purchased through Elite Med Retreats - FZCO are non-refundable. However, if the product is unopened, unused, and in its original condition, we offer credit notes to be used for future purchases.
Credit Notes: If you are dissatisfied with your product or wish to return it, we will issue a credit note equivalent to the product price, which can be used on future product purchases from our platform. Credit notes are valid for a limited period and cannot be redeemed for cash.

Product Warranties

Manufacturer Warranties: Some products may come with warranties provided by the manufacturer. These warranties will be honored in accordance with the manufacturer’s terms and conditions. Elite Med Retreats - FZCO is not responsible for product defects beyond the terms of the warranty.
No Medical Guarantees: While our retail products are designed to support your comfort and recovery, we make no medical guarantees regarding the efficacy of any product. Always follow the instructions provided with each product and consult with your healthcare provider if you have any concerns.

Limitation of Liability for Products

Use at Your Own Risk: By purchasing and using our retail products, you acknowledge that Elite Med Retreats - FZCO is not responsible for any adverse effects, side effects, or reactions caused by the use of any product purchased. Always consult with your healthcare provider before using any new products, especially if you are undergoing medical treatments.

6. Medical Treatment

At Elite Med Retreats - FZCO, we work with trusted healthcare providers to facilitate high-quality medical treatments for our clients. While we assist in arranging the treatments and providing logistical support, it is important to note the following:

Provider Responsibility

All medical treatments facilitated through Elite Med Retreats - FZCO are provided by licensed medical professionals who are fully qualified and accredited to perform such procedures. Our role is strictly as a facilitator, and we do not directly provide any medical services. We coordinate the process by connecting you with the appropriate healthcare providers, assisting with the scheduling and logistics, and offering guidance throughout your treatment journey.

Elite Med Retreats - FZCO is not responsible for the medical care, diagnosis, or treatment provided by the healthcare providers or medical professionals. Any medical decisions, including the selection of the appropriate treatment, are at the sole discretion of the healthcare provider.
We are not liable for any adverse outcomes or complications that may arise as a result of the medical treatment, as these are the responsibility of the healthcare provider.

Guarantees

We want to ensure that our clients understand that while we connect you with reputable professionals and help arrange treatments in accredited facilities, the outcome of any medical procedure may vary from person to person.

Inherent Risks: All medical treatments may carry inherent risks, which may include complications, side effects, or the possibility of the treatment not achieving the desired result.
Variability of Outcomes: Results from treatments can be influenced by individual factors such as health condition, genetics, lifestyle, and adherence to post-treatment instructions.
Understanding and Acceptance: By engaging in our services, you acknowledge that you understand these risks and that Elite Med Retreats - FZCO cannot guarantee specific outcomes or results.

Informed Consent

Before undergoing any medical procedure arranged through Elite Med Retreats - FZCO, you will be required to sign informed consent forms and waivers provided by the healthcare provider. These documents outline the details of the treatment, potential risks, and expected outcomes.

Informed Consent: The healthcare provider will ensure that you fully understand the nature of the treatment, including the risks, benefits, and alternatives, before you give consent to proceed.
Waivers: You may also be required to sign waivers that acknowledge your understanding of the risks involved and confirm that you are proceeding with the treatment voluntarily.

By signing these forms, you confirm that you have had the opportunity to ask questions and that you understand the details of the treatment. These documents are necessary for legal and ethical compliance with medical practices.

Post-Treatment Care

After your treatment, we offer guidance and assistance in arranging any follow-up care or additional services that may be necessary. However, it is important to note the following:

Guidance and Support: We will assist you in coordinating follow-up appointments, recovery resources, and necessary treatments based on the guidance of your healthcare provider.
Limitations of Responsibility: Elite Med Retreats - FZCO is not responsible for post-treatment care, including any medical complications, follow-up consultations, or emergencies that occur after the treatment has been completed.
Emergency Care: In the event of an emergency, it is your responsibility to contact the relevant healthcare provider or local medical authorities immediately. We are not liable for any emergency medical care required post-treatment.

Our team will make every effort to ensure you have all the necessary information and support for your recovery, but the primary responsibility for your ongoing health care remains with the healthcare providers who performed your treatment.

7. Intellectual Property

Ownership

All content on this website, including but not limited to text, images, logos, graphics, videos, audio clips, and any other materials (collectively, “Content”) are the exclusive property of Elite Med Retreats - FZCO or our respective partners, unless otherwise specified. This content is protected by copyright, trademark, and other intellectual property laws.

Elite Med Retreats - FZCO owns or licenses the rights to all content that is published, displayed, or made available through this website, unless explicitly stated otherwise.
Any content provided by our partners, including medical providers, service affiliates, or other third-party contributors, remains the property of the respective owners. Such content is used with the permission of the owner, and users must respect the intellectual property rights of these third parties.

All rights to the Content are reserved by Elite Med Retreats - FZCO and our partners, and no ownership or other rights are granted to you by these Terms, except for the limited license to use the website as described below.

Usage

By accessing or using this website, you agree to the following terms regarding the usage of the Content:

Prohibited Use: You may not copy, reproduce, distribute, transmit, modify, or create derivative works based on any content from the website without the prior written consent of Elite Med Retreats - FZCO or the relevant content owner. This includes, but is not limited to, any text, images, logos, trademarks, or other proprietary materials found on the website.
Limited License for Personal Use: You may access and view the Content for your personal, non-commercial use, and you may print or download content solely for your own personal, informational, and non-commercial purposes. You may not use any content in a manner that violates the intellectual property rights of Elite Med Retreats - FZCO or any third parties associated with the website.
No Commercial Use: You may not use any part of the Content for commercial purposes unless you have obtained express written permission from Elite Med Retreats - FZCO or the relevant content owner. This includes using the content for resale, redistribution, or as part of any marketing, advertising, or promotional materials.
Trademarks: The trademarks, service marks, and logos (“Trademarks”) displayed on this website are registered and unregistered Trademarks of Elite Med Retreats - FZCO or our partners. You are not permitted to use any of the Trademarks without the prior written consent of the owner of the Trademark.

Enforcement of Intellectual Property Rights

We take intellectual property rights seriously and will enforce them to the fullest extent of the law. If you believe that any content on our website infringes upon your intellectual property rights, please contact us immediately so we can investigate and address the issue. We reserve the right to remove any infringing content from the website and to take appropriate legal action if necessary.

8. Liability & Disclaimers

Limitation of Liability

Elite Med Retreats - FZCO shall not be liable for any damages, losses, or injuries arising from your use of the website or the booking of medical treatments. This includes, but is not limited to:

Direct, Indirect, and Consequential Damages: We are not responsible for any direct, indirect, incidental, special, or consequential damages resulting from your use or inability to use the website or services, including but not limited to loss of profits, loss of data, or any other loss that may occur.
Service Interruptions: We make no warranty that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We will not be held responsible for any technical failures, errors, or issues that may occur during the use of the website or when accessing our services.

You acknowledge that the services provided by Elite Med Retreats - FZCO are limited to facilitating medical treatments, and any medical services or decisions made by healthcare providers are outside the scope of our responsibility. By using our website, you agree to indemnify and hold harmless Elite Med Retreats - FZCO, its affiliates, and its partners from any claims, losses, or damages that arise from the use of the website and the booking of treatments.

Health-Related Disclaimers

Risks and Potential Complications: All medical treatments, including those facilitated through our services, carry inherent risks and potential complications. These risks vary depending on the nature of the treatment, the health of the individual, and other factors that are unique to each case. You acknowledge that no medical treatment is without risk and that there are no guarantees regarding the outcome of any procedure.
No Guarantees of Treatment Outcomes: We make no representations or warranties regarding the success, results, or outcomes of the medical treatments provided by healthcare professionals. The results of any medical treatment can vary significantly between individuals, and factors such as age, medical history, and adherence to medical advice can impact the effectiveness of treatments.
Consultation with Medical Professionals:You are strongly advised to consult with qualified medical professionals before making any decisions about medical treatments. Elite Med Retreats - FZCO is not a substitute for medical advice, and we encourage you to seek expert medical guidance regarding your health conditions and treatment options.

10. Third-Party Links

Our website may contain links to third-party websites, including but not limited to medical providers, partners, service providers, or other external resources. These links are provided for convenience and informational purposes only. We do not control, endorse, or assume responsibility for the content, practices, or services provided by these third-party websites.

Responsibility for Third-Party Content: You acknowledge that Elite Med Retreats - FZCO is not responsible for the accuracy, legality, or reliability of any third-party content, products, services, or information accessible through such external links.
Risk of Use: By clicking on and using external links, you do so at your own risk. We encourage you to review the terms and conditions, privacy policies, and security practices of any third-party websites before engaging with their content or services.

11. Amendments & Updates

We reserve the right to update, modify, or amend these Terms and Conditions at any time without prior notice. Any changes to the Terms will be posted on this page, and the date of the most recent update will be indicated at the top of the page.

Effect of Changes: By continuing to access or use our website and services after such changes are made, you agree to be bound by the revised Terms. We recommend that you review this page periodically to stay informed of any updates.
Notification of Changes: While we will make reasonable efforts to notify users of material changes to these Terms, it is your responsibility to stay updated by checking this page regularly.

12. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by, and construed in accordance with, the laws of Dubai, UAE, without regard to its conflict of law principles. By using the website, you consent to the exclusive jurisdiction and venue of the courts located in Dubai, UAE, for the resolution of any disputes arising from these Terms.

Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the use of our website and services, the parties agree to resolve the matter through the following steps:

Mediation: The parties agree to first attempt to resolve the dispute through mediation in good faith. Mediation will take place in Dubai, UAE, and will be conducted by a mutually agreed-upon mediator.
Arbitration: If mediation is unsuccessful, the dispute shall be resolved through binding arbitration under the rules of the Dubai International Arbitration Centre (DIAC). The arbitration shall take place in Dubai, UAE, and the language of arbitration shall be English.
Court Jurisdiction: If the dispute cannot be resolved through mediation or arbitration, the parties agree to submit to the exclusive jurisdiction of the courts of Dubai, UAE.

Costs of Dispute Resolution: Each party shall bear its own costs and legal fees associated with mediation, arbitration, or court proceedings, unless otherwise decided by the mediator or arbitrator.