At Elite Med Retreats - FZCO, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you visit our website and engage with our services. By using our website, you agree to the collection and use of information in accordance with this policy.
The purpose of this Privacy Policy is to provide transparency and inform you about how your personal information is collected, processed, and protected when you interact with our website and use our services. This policy explains:
We encourage you to carefully read through this Privacy Policy to understand our views and practices regarding your personal data and how we treat it. If you do not agree with the terms of this Privacy Policy, we kindly ask that you do not use our website or services.
At Elite Med Retreats - FZCO, we recognize the trust you place in us when you provide your personal and medical information. We are committed to maintaining the confidentiality, integrity, and security of your data. This policy outlines our practices to ensure that your information is handled responsibly and in compliance with applicable data protection regulations.We take privacy and security seriously, and this Privacy Policy reflects our dedication to safeguarding your personal and medical information. We continuously review and update our practices to meet the highest standards of data protection and privacy.
This Privacy Policy applies to all users of our website and individuals who engage with the services we offer, including but not limited to inquiries, medical treatment bookings, consultations, and other services related to health tourism and medical facilitation. It covers:
Please note that this Privacy Policy does not apply to third-party websites, services, or content that may be linked to or accessible from our website. We encourage you to review the privacy policies of third-party websites to understand how your data is handled by those entities.
At Elite Med Retreats - FZCO, we collect a variety of information in order to facilitate your booking process, provide you with the best services, and improve your experience on our website. The information we collect depends on how you interact with us, whether through the website, consultation, or booking medical treatments. We collect the following types of information:
When you use our services, you may be asked to provide personal information to create an account, inquire about services, or book medical treatments. This may include:
To ensure that we can provide you with the most appropriate medical treatments, we collect and process medical data related to your health. This information is used solely for treatment coordination and related services and may include:
This medical information is essential for arranging your treatment and ensuring that you receive the appropriate care. We work closely with medical professionals and healthcare providers who will use this information solely for the purpose of facilitating your medical treatment.
In order to process your payments for our services and for the medical treatments you book, we may collect and store payment-related information. This may include:
We do not store sensitive payment information such as credit card numbers. Payment transactions are processed securely through third-party payment gateways that comply with the highest security standards.
We automatically collect information when you access our website, which is used to improve our services, enhance your user experience, and analyze website traffic. This may include:
This information helps us monitor website performance, improve functionality, and provide a better browsing experience.
We use cookies and similar technologies (such as web beacons and tracking pixels) to collect information about how you use our website and services. Cookies are small files that are stored on your device to allow our website to remember your preferences and activity. Cookies help us to:
You can control how cookies are used through your browser settings. However, please note that disabling cookies may affect the functionality of certain features on our website.
At Elite Med Retreats - FZCO, we are committed to using your personal and medical information responsibly to provide you with the best services possible. The information we collect is used for a variety of purposes related to medical treatment facilitation, communication, and improving your overall experience. Below is a breakdown of how we use your data:
We use your information to coordinate and facilitate the medical treatments you have booked through our platform. This includes:
We may use the information we collect to communicate with you regarding your bookings, treatments, and services:
We strive to provide the best possible experience for all users of our website. To do this, we analyze your data to improve our services and optimize the user experience:
We may use your personal and medical information to comply with legal, regulatory, or contractual obligations. This includes:
With your explicit consent, we may use your personal information to send you marketing communications, such as:
You may opt out of these communications at any time by following the opt-out instructions in the email or contacting us directly. We respect your right to control the type of information you receive from us.
At Elite Med Retreats - FZCO, we prioritize the security and protection of your personal and medical data. We employ a variety of industry-standard security measures to ensure that your information is safeguarded from unauthorized access, misuse, or disclosure. Below is an overview of the practices we use to protect your information:
We use advanced security protocols and technologies to ensure that your personal data is protected while being collected, transmitted, and stored. These include:
We retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we take steps to delete or anonymize it to protect your privacy.
While we take steps to secure your information, it is also important that you take steps to protect your own data:
While we implement strong security measures, Elite Med Retreats - FZCO is not responsible for the security practices of third-party service providers who process your data (such as payment gateways, healthcare providers, and other partners). We encourage you to review the privacy policies and security practices of any third parties with whom your data is shared.
At Elite Med Retreats - FZCO, we understand the importance of maintaining your privacy and safeguarding your personal and medical information. We only share your information when necessary to facilitate your medical treatment, comply with legal obligations, or enhance the services we provide. Below is an overview of how and when your information may be shared:
We may share your personal and medical data with third-party service providers who assist in delivering our services. These third parties are trusted partners that help us with specific aspects of our service offering, including:
These third-party providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.
We may disclose your personal and medical information if required to do so by law or in response to valid legal processes. This may include, but is not limited to:
Elite Med Retreats - FZCO will never sell, trade, or rent your personal information to any third parties for marketing purposes. Your personal and medical information is only shared when necessary to facilitate your treatment and provide the services you’ve requested.
As part of our services, your personal and medical information may be transferred to, and stored in, countries outside of your jurisdiction. This is particularly relevant if you are booking medical treatments abroad or using services provided by international partners. We ensure that all such transfers are carried out in compliance with applicable data protection laws to safeguard your privacy and security.
By using our website and services, you consent to the sharing of your personal and medical information with the third parties described above, as necessary to provide the services you have requested. In cases where your consent is required by law for sharing specific types of data, we will obtain your consent prior to sharing.
At Elite Med Retreats - FZCO, we value your privacy and are committed to providing you with control over your personal and medical information. In line with applicable data protection laws, including the General Data Protection Regulation (GDPR) and UAE Data Protection Law, you have several rights regarding your personal data. Below is a breakdown of the rights you have and the choices available to you concerning the information we collect:
You have the right to request access to the personal and medical information we hold about you. This allows you to verify the data we have collected and ensure it is accurate.
In certain circumstances, you have the right to request the deletion of your personal and medical information. This is known as the “Right to be Forgotten.”
If you wish to request the deletion of your personal data, please contact us, and we will review your request in accordance with applicable laws.
You have the ability to opt out of receiving marketing or promotional communications from us at any time. If you no longer wish to receive emails, newsletters, or special offers, you can:
Even if you opt out of promotional emails, we may still send you transactional or service-related messages regarding your treatment bookings or customer service inquiries.
Under applicable data protection laws, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose.
In cases where we process your data based on your consent, you have the right to withdraw that consent at any time. Once consent is withdrawn, we will no longer process your data for the purposes for which it was originally provided, unless another legal basis exists.
In certain situations, you have the right to object to the processing of your personal data. This includes when we are processing your data based on legitimate interests or for direct marketing purposes.
If you believe that we are not complying with applicable data protection laws, you have the right to file a complaint with a relevant supervisory authority.
At Elite Med Retreats - FZCO, we understand the importance of maintaining the security and privacy of your personal data, especially when it is transferred across borders. As part of our services, your data may be transferred to and processed in countries outside of your country of residence. This section explains how we handle such data transfers and ensure that your information remains protected.
Due to the nature of our services, we may need to transfer your personal and medical information to third parties (such as healthcare providers, travel agencies, and other partners) located in countries outside of your jurisdiction. These countries may not have the same data protection laws as your home country. However, we take the necessary steps to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.
To ensure that your data remains secure during international transfers, we take the following measures:
We are committed to complying with international data protection laws and regulations, such as the General Data Protection Regulation (GDPR) for users in the European Union and the UAE Data Protection Law for users in the UAE. These laws govern the transfer of personal data across borders and provide protections to ensure that your data is handled responsibly and securely.
By using our services and providing your personal and medical information, you consent to the transfer, storage, and processing of your data in countries outside of your jurisdiction, as described in this Privacy Policy. We will take all reasonable steps to ensure that your data is handled securely and in accordance with applicable data protection laws.
If you have any concerns about international data transfers, please contact us, and we will be happy to provide you with more details about the specific safeguards we have in place.
At Elite Med Retreats - FZCO, we are committed to protecting the privacy of all users, including children. We do not knowingly collect or solicit personal information from children under the age of 18, and our services are not intended for individuals under the age of 18. This section outlines our policies regarding children’s privacy.
Our services are intended for adults who are seeking medical treatments and related services. As such, we do not knowingly collect personal information from individuals under the age of 18. If we learn that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our systems.
If you are a parent or guardian and wish to allow your child to use our services, we require you to provide explicit consent. This consent will be obtained before we collect any personal or medical information from the child. As a parent or guardian, you can contact us to review or delete any personal information that may have been collected from your child.
We do not engage in targeted advertising or marketing aimed at children under the age of 18. If we find that we have inadvertently collected data for such purposes, we will take steps to remove it immediately.
If you believe that we have collected personal information from a child under the age of 18 without parental consent, please contact us immediately. We will take the necessary actions to investigate and, if necessary, delete the information from our records.
At Elite Med Retreats - FZCO, we reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, legal obligations, or other business needs. This ensures that our policy remains accurate, transparent, and compliant with applicable laws and regulations. When we make changes, we will update the “Effective Date” at the top of the Privacy Policy.
We will make reasonable efforts to notify you of any significant changes to this Privacy Policy. This could include:
While we will make efforts to notify you of significant changes, it is also your responsibility to review this Privacy Policy periodically to stay informed about how your personal data is being handled. By continuing to use our website and services after the changes have been posted, you acknowledge and agree to the updated terms.
This Privacy Policy is effective as of 15/04/2025, and any updates or revisions will be effective from the date they are posted.
We value your privacy and are committed to addressing any questions or concerns you may have regarding this Privacy Policy or how your personal information is handled. If you have any inquiries, wish to exercise your rights under this Privacy Policy, or need assistance with your personal data, please do not hesitate to contact us.
You can contact us through the following methods:
Our customer support team is available during the following business hours:
We will make every effort to respond to your inquiry in a timely and efficient manner. If you are contacting us about a specific issue related to your personal data, please provide as much detail as possible so that we can address your request promptly.
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